The staff answer a question of coverage. The supervision answers a question of quality: is the expected service actually carried out at each position and at each respite?
What supervision needs to check
- Presence, punctuality, uniform and identification
- Understanding of instructions and limits of intervention
- Quality of registers, rounds and reports of anomalies
- Availability of communication media and escalation contacts
- Replies, replacements and continuity of posts
- Corrective actions, responsibility and deadlines
An improvement loop
The field visit, the return of the client, the reminder of instructions and the follow-up of corrective action form a single loop. Without this discipline, deviations are repeated even when the intended number is present.
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